Carefree Returns & Refunds
Returns Policy
We hope you adore your new Puddleproofs, but we get it—sometimes things just don’t work out. Here’s everything you need to know if you need to return an item:
If for any reason you are not happy with your purchase, you can return them within 14 days of delivery for a refund. A credit note will be issued for returns received after this window. To return your item, please email info@puddleproofs.com and we can arrange it with you directly.
Returns can only be accepted if the garments are returned to us in unworn, saleable condition, with all the labels still attached.
Please note we are unable to refund the original shipping charges. Refunds may take 7-10 days to process.
The cost of returning an item to us falls upon the purchaser, not Puddleproofs. We recommend you send your return via a tracked service. Puddleproofs will not be held responsible for returns which do not arrive.
We currently don’t offer direct exchanges. If you need a different size or style, simply return your item and place a new order.
A Few Things to Note
Faulty or Damaged Items: If there’s something wrong with your order, please let us know within 48 hours of receiving it. We’ll sort out a replacement or refund for you ASAP.
Need a hand with anything? Just reach out to us at info@puddleproofs.com —we’re here to help!
Thanks for shopping with Puddleproofs!